Generally. Forge shall perform all Support services in accordance with the Support Website. Customer may request assistance from Forge for problems with the Products by contacting Forge’s Support desk electronically or by email.

Customer’s Support Contacts (as defined below) will coordinate all requests to Forge for Support.

“Support Contacts” are persons who have been trained in the use of the Products. Customer must provide Forge with such information as reasonably requested by Forge to enable Forge to reproduce Customer’s reported problems. Except as set forth on the Support Website, Forge will use commercially reasonable efforts to respond to Support requests within two business hours.

Support business hours are set forth on the Support Website. Notwithstanding any term to the contrary in the Agreement, for the Initial Term of each Order Form & Agreement, Forge shall perform its obligations with respect to Support services in accordance with the most recently published version of the terms of the Support Website prior to the execution of such Order Form & Agreement or the then- current version of the Support Website, whichever is more beneficial to Customer; provided that for any Renewal Term, Forge shall perform its obligations with respect to Support services for the applicable Product in accordance with terms for Support then posted at the Support Website as of the date of each such Renewal Term.

Cloud Services Support and Backups. Forge will use commercially reasonable efforts to correct reported reproducible failures of the Cloud Services to conform to the Documentation by periodically implementing Updates to the Cloud Services during the Term. Applicable terms regarding maintenance of the Cloud Services, including maintenance windows, are set forth on the Support Website.

Forge shall be responsible for backup of the Customer Data as reasonably necessary to provide the Cloud Services and as further described in the Security Terms.

Software Support and Backups. Forge will provide Support for the then-current Update of the Software and for the longer of (i) the two most recent prior Updates, or (ii) 12 months from Forge’s release date of the then-current Update (each a “Supported Release”); provided, however, that with respect to mobile application Software, the Supported Release shall be the then-current release. Forge will use commercially reasonable efforts to correct reported reproducible failures of Supported Releases of the Software to conform to its Documentation by periodically making Updates available to Customer during the Term.

Forge may deliver Updates automatically. For Updates that are not delivered automatically, Customer shall download, install and configure Updates. If Customer fails to install Updates in accordance with this Section and no longer operates a Supported Release, Forge may at its option discontinue or separately charge for Support on a time- and-materials basis. Customer is responsible for providing its own backup for data processed with the Software.